Welcome to Party Villa. We strive to provide a seamless and grand event experience. Please read our cancellation and refund policy carefully before booking your event setup.
1. Booking and Security Deposit
To confirm your event date, a partial advance payment (Security Deposit) is required.
This deposit ensures the availability of our luxury furniture, cooling fans, and decor items for your specified date.
2. Cancellation Policy
We understand that plans can change. Please notify us as soon as possible if you need to cancel your booking:
Cancellation 7 days before the event: You are eligible for a 100% refund of your advance payment.
Cancellation 48-72 hours before the event: A 50% cancellation fee will be deducted from your advance payment to cover logistics and labor preparation.
Cancellation within 48 hours of the event: No refund will be provided as our team will have already initiated the setup and transportation process.
3. Damage and Maintenance Policy
All equipment, including chairs, tables, and mist fans, is provided in premium condition.
If any equipment is damaged, broken, or stained during the rental period, the repair or replacement cost will be deducted from your security deposit.
4. Refunds Process
Once a cancellation is approved, we will notify you via email or phone.
Approved refunds will be processed within 5-7 working days and credited to your original method of payment.
5. Non-Refundable Charges
Setup and transportation charges are non-refundable once our team has arrived at the venue or initiated the dispatch of goods.
6. Need Help?
If you have any questions regarding your booking or need to modify your event date, please contact us at:
Email: partyvilla7@gmail.com
Phone/WhatsApp: 9625986477